FAQ

Orders are placed via our online store. Should you face an issue placing an order, you could also email to us at sales@pure-manukahoney.com. We would be glad to assist by placing an order via email for you.

The best and fastest way to receive the latest updates from us is to subscribe to our newsletter!

You can also be updated of our promotions via our Social Media updates on our Facebook page.

At Adel-M, we aim to deliver your order to you within 3 working days, from the day you receive the Order Shipped email notification. The delivery time estimate depends on the availability of the items at the warehouse, our courier partners' dispatching schedules and routing, as well as traffic and weather conditions. On a daily basis, our couriers strive to make deliveries happen between 12pm - 6pm.

The option to ship to other countries is currently not available in the Online Store. But yes, we do offer shipment to overseas.

Please email to us at sales@pure-manukahoney.com. We would be glad to assist by placing an order via email for you and inform you of the shipping rates.

Free shipping applies to qualifying orders with purchases of at least 80 SGD of products after voucher codes and discounts. For orders less than 80 SGD of products, a flat 6.00 SGD shipping fee will be applied to the order. Delivery charges will not be refunded for returns and cancellations. We reserve the right to change or discontinue free shipping at any time.

You can make payment via the following methods during checkout;
Direct Bank Transfer: Make payment using internet bank at your convenience
Paypal: Either pay using Paypal account. Select this option to pay using credit card if you do not have a Paypal account.

For bulk purchases or corporate purchases, please contact us at sales@pure-manukahoney.com. We would be glad to provide our best quote to you, subject to minimum order quantity.

Every credit card transaction occurs within a secure environment under Paypal.

We do not retain your credit card information after your order is completed. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secured. We value and understand the importance of your privacy. We work hard to ensure that your personal details are secure and are not released voluntarily, or without your permission, to any third party.